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Luxury service is something more than just a service, it is the loftiness of thought, the refinement of feelings, the beauty of execution. Lanna Kamilina has been working in the service department for about 20 years, and almost half of them as a managing art manager and staff trainer. In an elegant way, she talks about the peculiarities of working in this business, about conflicts and perspectives, about the art of creating an atmosphere of sophistication and the ability to sell a dream.