Details

Business process management (BPM) is a management concept that considers the activities of organizations through the prism of processes (or administrative regulations in the case of state and municipal governments). It accepts that the objectives of the organization are achieved through the description, design, control of processes and their continuous improvement. BPM methods and approaches are aimed at achieving a new level of competitiveness and relationships with customers, suppliers and employees. After all, excellent results can only be achieved through well-established processes. In this book, the basic concepts, approaches, methods and tools for managing business processes are analyzed in sufficient detail. A useful and important bonus is a detailed English-Russian glossary of BPM terms.